FQAs
FQAs
Q
If necessary, can your company come to our factory to provide technical support?

Usually, we can provide on-site technical support, The resulting costs will depend on the specific circumstances quotation.

Q
What quality certifications have your company passed?

ISO 9001:2015

Q
How does your company control mold quality?

We strictly implement;

★Incoming material inspection, such as steel, mold base, even standard parts etc.

★All CNC finished work pieces are inspected.

★All electrodes are inspected.

★All work pieces are testes after finishing EDM processing.

★CMM Auxiliary Verification

★Sample inspection after try-out.

★Mold inspection and trial production test before mold delivery

Q
What inspection equipment does your company have? Are inspection equipment regularly calibrated?

1 set CMM, 1 set Projector, Hardness Tester, Needle Gauge, etc.

Q
Will you do trial production tests before mold shipment? How to test specifically?

Every mold will conduct trial production tests before shipment. The main method is to connect the water, set mold temperature, and run the mold at injection molding machines for more than 4 hours.

Q
What is your payment term?

★Mould Payment Term:Ratio 4:4:2 by T/T

[Sign contract pay 40%, after T1 pay 40%, before shipping20%].

★Part Payment Term: Ratio 5:5 by T/T

[Sign contract pay 50%, before shipping pay 50%].

Q
What is the delivery term at your company?

We support delivery terms including EXW, FOB, or CIF, depending on your preference.

Q
What is the shipping term at your company?

Sea freight, rail freight, air freight etc,depending on your preference.

How long do you need to prepare mold shipment once mold gets customer approval?

It normally will take 1 week.

Q
What kind of work do you normally do once mold gets customer approval?

★Order crate box.

★Prepare shipment documents.

★Disassembly molds and clean every single mold component.

★Mold components inspection and Photograph.

★Water leakage inspection and video taking.

★Assembly molds and Photographs.

★Trial production test.

★Vacuum packing and boxing.

★How to pack a mold at your company?

★All molds are vacuum-packed and fumigated wooden boxes.

Q
Is there fumigation in the wooden box in which the mold is packaged? Can a fumigation report be provided?

Yes, all wooden boxes are fumigated, and fumigation reports can be provided.

Q
What customs clearance documents will your company provide before mold shipment?

Usually a packing list and invoice will be provided. We will also assist in providing other documents if required.

Q
Will your company provide us with the latest 3D and 2D drawings of the mold before the mold shipment?

Yes, we will supply the below documents to customers:

Part drawing and latest dimension report.

Steel certifications and Heat treatment report.

Tool assembly drawing printings.

Mold tryout process sheet.

User’s Manual.

Maintenance & Service Manual. 

A flush driver card contains 2D & 3D mold drawings, 3D electrode data, and all the above pieces of information.

Q
How long is the warranty period of your mould?

Tooling life to be (under normal usage and maintenance conditions): 800,000 shots 

for full-hardened mold; 300,000 shots for per-hardened mold.

HJ follows the SPI (Society of the Plastic Industry) guidelines for tool life guarantee;

Warranty period is 12 months after delivery or above specified shots, over by first reach;

Any modification and/or repair of the original design, must be reviewed and prior to written approval by HJ.

Q
How to charge mold modification if a mold is over warranty period?

Since the mold is in the customer's factory, we usually give the customer a mold modification solution, or prepare the parts that need to be replaced and send it to the customer. 

Q
Does your company have a specific mold maintenance manual?

Yes, we have. Please go to the “quality control” page to download.

When encountering some unavoidable thin steel positions on the mold, can your 

company provide spare

In this case, we usually recommend customers make spare parts. For some small eject pins and small inserts, HJ will consider providing spare parts to customers for free.

To learn more about HJ, please contact us
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