FQAs-Haijie Precision Mold & Plastic Co., Ltd.

Q

What are your main steel suppliers?

Mold-tech and YS

Q

What are the main texture suppliers in your company?

Generally texture made by chemical

Q

Can you provide texture deep report and Gloss report?

Normally 3-7 working days.

Q

Does your company have Quote Engineers responsible for tooling inquiry?

Yes, we do. Quote Engineer is familiar with the mold-making process and tooling design, rich experience in the field. This is a guarantee to provide customers with stable and accurate quotations.

Q

Can you quote with a photo only?

If the part is not complex, we normally can quote, but need to mark the part size on the photo.

Q

What is the basic info you need for tooling inquiry?

Part 2D & 3D drawing.

Mold cavity.

Mold steel.

Mold life or mold warranty.

Raw material.

Q

How long do you need to provide quotes as soon as you receive a tooling inquiry?

Normally we can send quotes within 24 hours, large project will not exceed 48 hours

Q

Does your company charge expedited fees for urgent projects?

Yes, normally we charge expedited fees.

Q

How does your company charge for mold modification?

We will evaluate cost as per modification PPT supplied by tooling designers, and will consider free charge for slight modification.

Q

What is your price level in the field?

Middle or less.

Q

Does your company have a dedicated project engineer to follow up the project?

Yes, we do.

Q

Who is responsible for commercial things at your company, such as RFQ, invoicing, etc.?

Marketing Managers are responsible for all commercial things. Every new customer has indicated Marketing Manager.

Q

How does the company control customer information from being leaked?

All employees of the company have signed non-disclosure agreements. In addition, we have relevant personnel to strictly inspect the things that each employee brings out. Because the customer's product is not on the market and needs to be kept confidential, the mold and sample cannot be photographed, only the overall photo and the photo of the appearance of the mold can be taken.

Q

What is your after-sales service like?

As a global plastic injection mold-making company, HJ will provide an Efficient and Effective Customer Complaint & Claim Process for our after sales service.

★Providing speed of response, quality advice, and efficient service for Technical issues and Concerns.

★Providing a fair and realistic settlement of valid claims in accordance with the policy terms and conditions.

★In the event of a functional failure or damage to a received mold, the Customer shall have the responsibility to report the issue to HJ, immediately upon occurrence. Please note without HJ’s consent, unauthorized treatment will ultimately affect the guarantee of tool life and the amount of claim.

Contact Information:

Phone: +86-755-2727 3221

E-Mail: sales@hjmould.com.cn

If there are quality problems when the mold goes to the customer's side, how will your company

Q

Does your company have branch factories or after-sales maintenance centers overseas?

At present, there is no branch factory or after-sales maintenance point.

Q

Does your company conduct customer satisfaction surveys?

Yes. Customer satisfaction surveys are sent to each customer quarterly by email

at sales@hjmould.com.cn